Frequently Asked Questions
Orders
You can track your order by entering your order number on the Order Status page. We also send an email with a tracking number when your order ships. If you're having trouble, we can help track your order, just send us an email: contact us.
No problem! We'll re-send your order confirmation. Just send us an email: contact us.
Yes, contact us to cancel your order if it has not shipped yet. If your order is already in transit, you can return it once it arrives.
If you need to change the products on your order, contact us.
You can update the address on your order if it hasn't shipped yet, just contact us.
No worries, we don't include receipts in the package.
Payments
We accept American Express, Visa, Mastercard, Discover, & Apple Pay.
As of now, we do not accept payment by invoice. We only accept online payments.
Products
We print on Epson Premium Lustre Photo Paper, producing vivid, lifelike images with accurate tones and incredible detail. This paper delivers highly saturated prints by offering maximum ink coverage and excellent contrast and detail for true photographic reproductions.
Our frames are made from solid wood and come in black, white or oak with a naturally rich finish and grain. We take extra care to ensure your framed print is free of flaws and meets the highest standard. Our frames are 0.7" inches wide, and 1" inch deep, and can be ordered with a single white matte. Tempered glass protects the surface of your framed print. Our framed prints arrive ready-to-hang with a sawtooth hanger.
Framed prints are measured by the inner opening of the frame, including the matte and artwork. The actual dimensions of the piece are larger than the listed size. Our frames are 0.7" inches wide, so a 20" x 30" framed print's actual size is 21.4" x 31.4", as an example.
Yes, contact us with your request, and we'll send a quote.
Unframed prints ship rolled in tubes to prevent damage while in transit.
Returns
We accept returns! Just contact us within 14 days of the order's delivery. Once the print(s) are received, we'll issue a full refund.
You'll just need to cover the return shipping costs.
We don't accept exchanges. Simply contact us to return your order and place a new separate order with the items you'd like.
Oh no! This happens from time to time. Just contact us, and we'll ask you for photos of the damage. Upon receipt, we'll send a free replacement for products damaged during shipment.
We'll get to the bottom of it, just contact us.
Once your return is received, we'll process a full refund. Refunds are always applied to the original form of payment and arrive in your account within 5 days.
Shipping
If you have not received your order, contact us, and we'll get to the bottom of it.
Orders typically arrive 7 to 12 days after ordering.
Shipping is free on orders over $75. Otherwise, shipping cost is calculated at checkout depending on the items you've chosen.
We typically ship via USPS, UPS, Fedex, or Amazon Logistics, though we may use other carriers as needed.
You can track your package by entering your order number on the Order Status page. We also send an email with a tracking number when your package ships. If you're having trouble, we can help track your package, just send us an email: contact us.
We ship just about anywhere! Just contact us if you're not sure.